Welcome to Verdonay's FAQ page! Below, you'll find answers to some of the most common questions our customers have. If you can't find what you're looking for, feel free to reach out to our customer service team.
1. What is the processing and delivery time for my order?
We process all orders within 1-3 business days. Once your order has been processed, it will be in transit for 4-7 business days. This means you can expect your delivery within 5-10 business days from the time you place your order.
2. Do you ship outside the United Kingdom?
At this time, Verdonay only ships within the United Kingdom. We are committed to delivering the best service to our UK customers, and we offer Free Shipping on all orders.
3. How much does shipping cost?
Shipping is completely free for all orders within the United Kingdom. There are no additional charges for delivery.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your package’s progress and expected delivery date.
5. What payment methods do you accept?
We accept the following payment methods on our website to ensure maximum convenience for our customers:
Credit & Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and apple pay, Discover, MasterCard.
PayPal: A fast, easy, and secure way to pay.
6. Can I change my shipping address after placing an order?
We recommend double-checking your shipping information at checkout. If you need to change your address after placing an order, please contact us as soon as possible at help@verdonay.com or call +44 7457 413090. We will do our best to accommodate your request, but changes cannot be guaranteed if the order has already been processed.
7. What if I miss my delivery?
Our delivery services operate during standard business hours, Monday to Friday, 09:00 am - 05:00 pm. If you miss a delivery, the courier will typically leave a notice with instructions for rescheduling or collecting your package.
8. How can I return or exchange an item?
For information on returns and exchanges, please visit our Return & Refund Policy. We are happy to assist with any issues regarding your purchase.
9. How do I contact customer service?
If you have any questions or need further assistance, please feel free to get in touch:
- Email: help@verdonay.com
- Phone: +44 7457 413090
- Business Hours: Monday - Friday, 09:00 am - 05:00 pm
10. Are my payment details secure?
Yes, your payment information is secure. We use advanced encryption technologies to protect your data, and all transactions are handled by trusted payment processors.
11. Can I cancel my order?
If you need to cancel your order, please contact us immediately at help@verdonay.com or call +44 7457 413090. Cancellation requests can only be processed if the order has not yet been dispatched.
12. What if I receive a damaged or incorrect item?
We strive to ensure every order is perfect, but if you receive a damaged or incorrect item, please contact us within 7 days of delivery at help@verdonay.com. Our team will assist you in resolving the issue as quickly as possible.
Contact Information
If your question isn’t answered here, don’t hesitate to reach out to us. We’re here to help!
- Email: help@verdonay.com
- Phone: +44 7457 413090
- Business Hours: Monday - Friday, 09:00 am - 05:00 pm
- Address: 78 Argyll Street, London, LE12 5YW, United Kingdom